You open your MoMo stand at 7 a.m. Parents, taxi and tro-tro drivers, and students immediately line up to take or send money. You look at your cash float—only GHS 120 is left. The next customer needs GHS 200, so you must say, “Please check the next agent. I don’t have enough cash.” Seven people walk away. You lose about GHS 3,800 in business and the commission you would earn.
Every MoMo agent knows this pain. When the float runs out, you lose money today and some customers for tomorrow. Good float planning keeps enough cash in your wallet, and you can better serve your customers.
This short guide will teach you simple tips and tricks to manage your float. These include
Simple morning routines, tips for busy hours, emergency steps, and easy tools will ensure that you never lose a customer again because of low float.
If you usually pay out about GHS 1,500 each day, begin the day with GHS 4,500 – GHS 7,500 in total cash and e-value. This gives you enough for busy periods without holding more money than is safe.
Watch your payouts for two weeks. Each time you give out cash, write the amount on a plain sheet of paper. After 14 days, add all the amounts together and divide by 14 to get your average daily payout. Use this average as your starting point and recheck it every three months to see if it has changed.
Tip: If you’re new, ask nearby agents about their daily payouts; take the lower figure as your starting baseline.
Adjust your float to match the season and your location. When salaries hit at the end of the month (around the 25th to the 2nd), add about 20–30 % more cash. On market days,, boost your float by roughly 15 %. Raise it by around 40 % for the long weekend during big holidays like Easter or Christmas.
More cash in the box means you lose fewer sales, but it also attracts thieves. Keep the balance by bolting a strong cash box to the floor, having two people on duty during busy hours, and banking extra money before nightfall. Too little float cuts your commission; too much makes you a target. Aim for a middle level that lets you serve about 90 % of requests while never leaving more than one day’s cash in the kiosk overnight.
Start every day with a clear plan so you are never caught off guard. A quick check of your cash and devices, and sometimes the weather, takes less than 30 minutes, saving hours of stress later. The steps below show exactly what to do. Follow these simple routines, and you will be open on time, serve customers better, and keep float shortages to a minimum.
Always show respect to everyone in line. When a new person joins, look up, smile, and tell them you will be with them shortly. Please wait here.” This quick greeting tells them you have seen them and value their time. Work on the fastest jobs first—like airtime top-ups or small cash-outs—so the line moves quickly for everyone.
After each customer, thank them and turn to the next person with eye contact. This simple, polite routine keeps customers calm, helps the queue move smoothly, and shows that you care about fair and friendly service.
Keep some cash already bundled to serve customers faster. For example, put GHS 20 notes into packs of five and GHS 50 notes into packs of two. When a customer needs that amount, hand over one bundle, stamp the receipt, and move to the next person. This saves time for everyone in the queue.
Sometimes a big crowd shows up, or the network suddenly fails. Here’s how to fix things without panicking.
Act quickly and be honest. When you are low on cash, let your customers know and give them a time to come back—"Please come back in 20 minutes,” for example — so they know what is happening and still trust you. While waiting for more money, you can still render services that need no cash-out, such as airtime top-ups or deposits.
When the cash shortage is over, write down how long it lasted and about how many customers you lost. Add half of that missing amount to next week’s float, then review again in two weeks.
Weekends bring extra cash demand because banks are closed. Add additional money to your float on Friday and change half of it into small notes, since Friday-afternoon bank queues are long. On Saturday, many people withdraw from Friday night to get cash for the weekend and in the mornings. To be safer, check your balance around midday and top up if cash falls below 30 % of your starting float.
Your bank is more than just a place to store money; it keeps your float healthy. Quick deposits mean you don’t have to sleep with much cash, lowering the theft risk. If you are friendly with the tellers, they may even help you get some money after closing.
Choose one main branch and go there regularly. When staff see you often, they’re more likely to remember you and offer quicker service. Aim to visit during quieter times—mid-morning around 10 to 11 a.m. works best. Avoid early mornings and lunch hours when it's usually crowded.
Simple greetings like “Good morning, Madam Alice” or “Hello, Mr. Kwame” show respect and friendliness. When bank staff feel valued, they often process your transactions faster and treat you with extra care.
Make sure to deposit regularly—even GHS 500 a week helps. An active account shows the bank you’re serious, which often means quicker service and sometimes lower transaction fees.
If you need to take out more than GHS 10,000, ask the bank for a security escort to your taxi. For agents in rural areas, speak with your branch to arrange a weekly schedule where they bring cash to you. This avoids long trips and helps you keep your float stable.
Before you look at the list below, remember this: most float problems come from the same few habits—too much cash, too little cash, poor records, bad timing, and no backup. Spot these mistakes early, fix them quickly, and your MoMo business will run smoothly even on the busiest days.
Smart float management is the quiet superpower of every successful MoMo agent. Get it right, and you can deliver fast, reliable service, confidently welcome every customer, and stash more commission in your pocket without inviting thieves or stressing over cash runs.
Record your opening, cash-outs, and closing float for the next seven days. At week’s end, calculate your average and set a new target based on the formula we gave you. Share your progress in your agent WhatsApp group and share the knowledge—when you manage float smarter, you don’t just save your business, you win customers for life.
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