At Fido Microcredit, our mission is to make financial services simple, transparent, and empowering. We hold ourselves to the highest standards of professionalism so that every customer feels respected, supported, and safe when using our services.
This outlines what you can expect from us at Fido, and the behaviours we do not tolerate.
What You Can Expect From Us
Respectful and Helpful Service
We will always:
- Treat you with courtesy and respect, regardless of your background or situation.
- Communicate clearly and professionally.
- Listen carefully to your concerns and work to resolve them quickly.
Honest and Transparent Communication
We will:
- Provide accurate information about our products, fees, and processes.
- Be transparent when mistakes occur and work quickly to fix them.
- Never mislead or pressure you into taking a product or service.
Protection of Your Data and Privacy
We take your privacy seriously. This means:
- Your personal information will only be used for legitimate business purposes.
- Your data will be protected in line with security and regulatory standards.
- We will never share your information with anyone without your consent, unless required by law.
Behaviours We Do Not Tolerate
Fido has zero tolerance for:
- Abusive or disrespectful treatment of customers.
- Fraudulent or unethical actions, including manipulating loans, approvals, or customer data.
- Breach of confidentiality, such as sharing personal information outside authorized systems.
- Misuse of authority or requests for bribes, gifts, or personal favours in exchange for service.
If you ever experience behaviour that does not meet these standards, we want to know.
How To Report Concerns
Your feedback helps us uphold the highest standards. If you notice any behaviour that falls short of our commitment:
- Contact us directly via the Fido App.
- Email us at info@fidocredit.com.
- Call or on +233 596922420
- For confidential concerns, use our whistleblower portal
All reports will be handled discreetly and investigated promptly.
Our Promise
We are committed to building a culture of respect, integrity, and accountability. By holding ourselves to these standards, we aim to create a fair, trustworthy, and supportive experience for every customer, every time.
