A bright smile, a clean car, and a smooth ride can turn a one-time passenger into a loyal fan. When riders feel cared for, they tip and leave five-star reviews that lift your average rating. Follow the simple steps below to keep both tips and ratings climbing—no fancy gadgets needed.
Start every trip with a friendly greeting: “Good afternoon, Ama—welcome!” Hearing their own name shows the rider you picked up the right person and sets a warm tone for the journey. A happy first impression makes tipping feel natural.
A quick wipe of the dashboard, a fast floor-mat shake, and a light citrus air-freshener do wonders. Riders relax when the car looks tidy and smells clean. A calm rider is more likely to tap the tip button at the end.
Gentle starts, steady speed, and soft braking keep riders comfortable and save fuel. Avoid sudden lane changes or loud horn blasts. Smooth driving feels professional and tells riders you respect their safety.
Keep a phone-charging cable, pocket tissues, and a bottle of hand sanitizer in the back seat pocket. These items cost little yet solve common rider problems. Many passengers will reward the thoughtful gesture with a tip and a glowing review.
Ask, “Would you like the window up or down? Is the radio volume okay?” Tiny adjustments give riders control over their own comfort and show you care about their experience.
Constant calls can make riders feel ignored or uneasy. Silence the ringer, use navigation voice prompts, and keep your eyes on the road. Full attention on the drive turns into full marks on the rating screen.
At drop-off, thank the rider and wish them a good day: “Thank you, Kofi. Have a great afternoon!” Pause for a moment to let them gather their belongings. This simple courtesy leaves the rider feeling respected, often translating into tips.
If traffic is heavy, explain it: “There’s a small jam ahead, but this route is still the fastest.” Clear communication reduces frustration. If a rider complains, stay calm, listen, and do your best to help. Politeness in challenging moments often earns sympathy—and still earns tips.
After the rider exits, you can say, “If you enjoyed the ride, please rate five stars in the app.” Keep the request short and friendly. Most satisfied riders are happy to help.
A clean, smiling photo builds trust before you even arrive. Riders feeling safe from the start are likelier to tip and leave positive feedback.
None of these steps require extra kilometres or costly upgrades—just attention to detail and genuine care for your passengers. Greet warmly, drive smoothly, offer small comforts, and end with thanks. Follow these habits every shift, and you will see tips grow and five-star ratings roll in. Happy driving!
