At Fido, we empower individuals and entrepreneurs across Africa—including teachers, nurses, government workers, IT professionals, traders, MoMo agents, artisans, drivers, and tradespeople—to start businesses, transact, plan, control expenses, and withstand shocks. This mission is led by a multidisciplinary leadership team at both the global and Ghana levels.
Data privacy & security: Fido earned ISO 27001 certification for information-security management, ensuring top-tier protection of customer data and minimizing digital risks. Client complaint tracking: A dedicated system now captures client complaints separately from support tickets, enabling more focused and effective resolution. Code of Conduct: We enforce comprehensive guidelines that cover supplier responsibility, non-discrimination, anti-harassment, and whistleblower protection. A corporate governance model with strengthened structures—such as board subcommittees and formal charters—promotes transparency, accountability, and effective decision-making.
Driving financial inclusion remains central to our purpose: more than 90 % of Fido customers were previously unbanked and now have access to credit. To support our people, we introduced mental health support, flexible work policies, and engagement surveys, which have boosted well-being, work-life balance, and engagement. We also provide financial and material support to Teshie Children’s Home through regular visits. Current employee satisfaction stands at 41%, and women make up 60% of our workforce.
Our operations are entirely paperless—loan applications, approvals, and disbursements are all digital, demonstrating our commitment to sustainable and eco-friendly financial services. We have optimized office infrastructure with LED lighting and smart energy-management systems, significantly reducing electricity consumption, while hybrid-work policies cut commute-related CO₂ emissions. In addition, climate insurance integrated into our credit products protects customers, especially small business owners, from climate-related financial shocks and helps maintain loan repayment stability.
Fido will continue providing fast, collateral-free loans that enable individuals and small businesses to access capital for growth and resilience, helping reduce poverty and promote economic stability. Supporting entrepreneurship and small firms fosters job creation and community development. Because financial inclusion is a key driver of women’s economic empowerment, our collateral-free digital loans and alternative credit scoring help women entrepreneurs secure the capital they need to grow their businesses and enhance financial independence. We bridge the digital divide by leveraging AI and digital technology and modernise financial services consumption. Using alternative data and AI-driven assessments opens fair, inclusive opportunities for those without credit history or collateral, and strategic partnerships with regulators, technology providers, and financial institutions expand our reach to underserved populations.
On 2 January 2025 a devastating fire engulfed Kantamanto Market in Accra—one of the world’s largest second-hand-clothing markets—destroying thousands of stalls and causing economic losses estimated in the millions of Ghanaian cedis. The market recirculates about 25 million second-hand items each month, significantly reducing fashion-industry waste. The blaze resulted in one fatality, 14 serious injuries, and directly affected roughly 8,000 traders as more than 5,000 shops were destroyed.
ESG impact: Our support helps traders recover from devastating losses, contributes to poverty reduction and economic resilience, upholds Kantamanto’s waste-reduction role in sustainable fashion, and strengthens market-centre gates to improve infrastructure and security.
Fido sponsored the Women Techmakers event on International Women’s Day with GHS 5,000 as part of our Diversity, Equity, and Inclusion commitment. We promoted gender equity and inclusive opportunities in tech, showcased Fido’s brand through banners, flyers, and souvenirs, and provided attendees with information on financial inclusion and digital tools. Our Head of Staff—a female leader—delivered a speech reinforcing our dedication to leadership diversity and gender equity.
ESG impact: Promoting gender equality, leadership diversity, and economic opportunities for marginalized groups through financial inclusion.
Fido’s ESG journey demonstrates that innovative digital finance can unlock opportunity while advancing governance, social welfare, and environmental stewardship. We remain committed to expanding our impact—empowering customers, supporting employees, safeguarding the planet, and upholding the highest standards of governance—through 2025 and beyond.
