What happens if my repayment is delayed?

Late repayments may attract penalty fees and additional interest charges.

Can defaulting reduce my Fido Score?

Yes — defaulting on your credit negatively impacts your Fido Score.

Can I pay in installments or make a partial payment?

Yes, choose the “Schedule Payment” option and choose the date you’ll like to complete the repayments. Using the Fido App, you can repay in installments or partial payments until your loan is fully repaid. Full repayment is required to fully clear your account and restore your credit standing.

Can I repay a defaulted credit?

Fido allows you to repay defaulted credits and rebuild your credit standing.

How do I clear my balance?

Click “Settle Now” to make a full payment instantly from the Fido App or using *998#. If you’re unable to pay immediately, select “Schedule Payment” to choose a repayment date. If you have any challenges repaying, reach out to us on 0596922420 via call or on Whatsapp.

Why is timely repayment important?

Timely repayment helps maintain a good Fido Score and continued access to products.

What is the Credit Rebuilder Program?

It is a second chance from Fido to clear your old debt and start afresh. By paying what you owe, you stop your name and photo from being published in the newspapers and clear your record with the Credit Bureau so you are no longer blacklisted. Once you pay, we help you step-by-step to build your trust again so you can borrow from Fido and other places in the future. How does it work?: Pay the full amount you owe through the Fido App or USSD (*998#) - you can pay at once or installments. Within 72 hours, your name is removed from the blacklist. You will immediately qualify for a new "Credit Builder" loan to help you start borrowing from Fido again.

What does “Willful Defaulter” mean?

This means your loan has remained unpaid beyond the allowed period and has reached a serious default stage under Bank of Ghana guidelines.

Are there benefits to paying early?

Yes — you pay less interest and can improve your Fido Score.

Can I pay off my credit balance early?

Yes — you benefit from paying early and only pay interest up to the repayment date.

How do I repay my personal credit with Fido?

Initiate repayment from either the Home Page or Credit Page in the Fido App.