Front Desk Associate

At Fido, we are building the future of finance in Africa, powered by advanced technology, data-driven decision-making and bold thinking.

Through AI, cutting edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story

Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.

‍Job Summary

As a Front Desk Associate, you will play a key role in shaping Fido’s front-office experience, ensuring seamless interactions for clients, visitors, employees, and partners. You will oversee day-to-day front desk operations while supporting effective office coordination and creating a professional environment that reflects the Fido brand.

Key Responsibilities:

• Serve as the first point of contact for walk-in clients, visitors, and vendors, ensuring a professional and welcoming experience.
• Manage incoming calls, emails, and front desk inquiries, directing them appropriately and promptly.
• Maintain accurate visitor logs and manage access control in line with company security protocols.
• Coordinate meeting room bookings and support meeting logistics as required.
• Handle basic administrative duties including document management, filing, and data entry.
• Support internal teams with scheduling, correspondence, and general office coordination.
• Ensure the front office area is organised, presentable, and aligned with company brand standards.
• Liaise with vendors and service providers for front office and facility-related needs.
• Assist with onboarding logistics for new staff and guests when required.
• Adhere to company policies, confidentiality standards, and data protection requirements.
  

• Minimum of 2 years’ experience in a front desk, receptionist, or administrative role
• Fintech, financial services, banking, or technology industry experience is an advantage, but not mandatory
• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field is preferred

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service orientation.
• High level of professionalism, discretion, and attention to detail.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office and basic office management tools.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic understanding of data confidentiality and customer privacy.

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