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Customer Support Representative

Ghana

Who we are

There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.


The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.


We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioral psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.


Ready for your next career move?

Are you sharp, motivated, and purpose-driven? We are looking for you


Join us in our mission to make financial services accessible in Africa.

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What you will do

Migrated from BambooHR (Job ID: 264)

Who you are

  • Bachelor’s Degree/HND qualification
  • Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
  • Strong written and verbal communication
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Ability to work in a fast-paced environment
  • Unquestionable integrity in handling sensitive and confidential information
  • Experience working with a helpdesk management tool (Zendesk, Freshdesk, etc.) will be an added advantage.
  • Comfortable working during the weekend.

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