Then this post is certainly for you. Your Fido ID/ Client ID is a 9-digit number assigned to every Fido customer after applying for your first Fido credit.
Yup, It’s your unique identity with us and it’s permanently linked to your Fido Account. You can find it on the profile page of the Fido App when you are logged in.
You need to always note that this is not your phone number or Ghana Card number. Your Fido ID will be used to identify you as a Fido customer
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This pairs well with our guide on How to start your mobile money agent business.
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Your client ID number is very important and will come in handy when you:
It’s advisable to always have your client ID ready when you reach out for assistance, you can’t transfer this ID to anyone else.
Your Client ID identifies you as a Fido customer and never changes. A transaction ID is different: it is a reference created for a single payment, such as a mobile money repayment, and it is new every time you make a transaction. Your phone number is how we reach you, but it is not your Client ID. When you make a payment to your Fido account, use your Client ID so the money goes to the right place, and keep the transaction ID from your payment confirmation in case you need to follow up with our support team.
Your Client ID helps our team find your account quickly, but it is not a password. Fido staff will never ask for your PIN or one-time passcodes, so never share them with anyone, even if they say they are calling from Fido.
