No internet? We Got Your Back

Since Thursday, March 14, Ghana has been experiencing disruptions in its internet connectivity due to undersea cable damages. These disruptions impacted various sectors, like telecom, finance, education, and healthcare. At Fido, we recognize that our customers may face challenges accessing the Fido App due to connectivity issues.

Rest assured the App is fully operational. If you are experiencing data connectivity issues, our services are also available via the *998# USSD short codes even when internet access is limited. Additionally, we extended our call center hours to support you with any issue you may have.

To further help our customers, we’re leveraging USSD functionalities to support all services. With it, our customers can conveniently pay outstanding loans, access new loans, top up airtime, purchase data bundles, and pay bills. For example to pay an Outstanding Loan: Dial *998#, select the "Loan Services" option, choose the loan you want to repay, enter the repayment amount, and select your registered wallet to pay from. For more info, click here.

Fido is committed to supporting our customers, especially during times of trouble. In addition to providing alternative solutions and leveraging USSD functionalities, our support team is available during extended hours to assist you every step of the way. Because A friend in need is a friend indeed!

To stay connected to your Fido’s finances dial *998# for AirtelTigo, *170# for MTN, *998# and *110# for Vodafone.

Learn more in our post on How to start your mobile money agent business.

For related tips, take a look at The hidden cost of not paying your loan.

If you need quick access to funds, Fido's personal credit can help you get back on track.

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Is the Fido app working during Ghana internet outage?

Yes, the Fido app is fully operational. However, if you're experiencing data connectivity issues due to undersea cable damage, you can access Fido services through USSD codes instead. Dial *998# on AirtelTigo, *170# on MTN, or *998# and *110# on Vodafone to use services without needing internet access.

How do I pay my Fido loan without internet?

You can repay your Fido loan using USSD. Simply dial *998# (AirtelTigo), *170# (MTN), or *998#/*110# (Vodafone). Select 'Loan Services,' choose your loan, enter the repayment amount, and select your registered wallet. This works even when internet connectivity is limited or unavailable.

What services does Fido offer through USSD codes?

Fido offers multiple services via USSD including loan repayment, new loan access, airtime top-ups, data bundle purchases, and bill payments. These services are available through *998# for AirtelTigo, *170# for MTN, and *998#/*110# for Vodafone, making them accessible without internet.

When did Ghana experience internet cable damage?

Ghana experienced significant internet connectivity disruptions starting Thursday, March 14, due to undersea cable damage. This affected multiple sectors including telecom, finance, education, and healthcare, impacting many businesses and individuals reliant on internet connectivity.

How can I contact Fido support during internet outages?

Fido extended its call center hours to support customers during connectivity issues. You can reach their support team during these extended hours for assistance with any problems. Additionally, USSD codes (*998#, *170#, or *998#/*110#) provide alternative ways to access services without needing internet.

Can I buy airtime and data without internet on Fido?

Yes, you can purchase airtime top-ups and data bundles through Fido's USSD service. Dial *998# on AirtelTigo, *170# on MTN, or *998#/*110# on Vodafone, then select the appropriate option. This allows you to stay connected even during internet outages.

What should I do if I can't access Fido app during outage?

If you can't access the Fido app due to connectivity issues, use USSD codes instead. Dial *998# (AirtelTigo), *170# (MTN), or *998#/*110# (Vodafone) to access all services. Alternatively, contact Fido's support team during extended call center hours for assistance.