In a busy area, you might be one of several MoMo agents on the same street. So how do you make sure customers choose you? The answer isn’t always in price—it’s in the little details that show professionalism, safety, and great service.
Here are simple ways to make your kiosk stand out and attract more customers every day:
Make sure your kiosk shows exactly what you do. “Mobile money | Airtime | Bill payments” in bold, easy-to-read writing helps people spot you from far. If your sign is old or faded, it might be time for a fresh one.
A neat kiosk shows that you take your business seriously. Sweep the area, organize your cash drawer, and keep your table clutter-free. Customers notice when your space is clean—and they feel more confident handing over their money.
Add a chair or stool for customers who may need to wait. Provide shade if you’re outside. A bottle of hand sanitizer, a small fan, or even music playing softly can make your kiosk feel welcoming.
Good lighting helps customers feel safe, especially in the early morning or evening. If you operate past sunset, consider a rechargeable lamp or small solar light to keep your space well-lit.
Display all the services you provide—MoMo transfers, SIM registration, airtime top-up, and bill payments. You can use a small board or flyer to list everything. It helps people know they can come to you for more than just cash.
Wear clean clothes, speak politely, and be respectful to everyone. Even your posture and tone of voice affect how people see your business. A professional attitude builds customer trust—and they’ll remember you when they need mobile money again.
A slow or dying phone can frustrate customers. Always charge your phone fully, keep your codes memorized, and back up important numbers or balances in case of network issues.
You don’t need a big shop or flashy signs to stand out. With a few thoughtful upgrades and great service, your kiosk can become the go-to spot for mobile money in your area.
