Onboarding Officer

Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology, Fido clears the way for building credit, securing instant loans, making smart investments, and obtaining tailored insurance. No banker’s hours, no hidden fees - just endless opportunities.

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From city centers to rural communities, Fido is breaking barriers and creating financial freedom, providing access to innovative tools and services that foster growth and empowerment. By leveraging advanced technology, Fido is shaping a future of opportunity and financial inclusion across the continent.

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Join the team and be a part of leading this transformative change, driving impact where it matters most.

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• Document Labeling (40%): Ensure proper organization, categorization, and retrieval of customer documents and records. Collaborate with relevant stakeholders to define document labeling standards, naming conventions, and metadata requirements based on business needs and regulatory guidelines.
• Customer Onboarding (40%):
  • Customer engagement to ensure that the right documents are being submitted and customer relations are being built.
  • Develop and maintain comprehensive onboarding resources, including documentation, tutorials, and FAQs, to support customer self-service and enable scalability.
• Customer Enquiries (10%) Act as the main point of contact for customer inquiries, providing timely and accurate responses via email, phone, or live chat.
• TeleSales (10%) : Conduct telesales activities to engage with potential customers, introduce our products/services, and generate new business opportunities.

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• Bachelor's degree in business administration, operations management, or a related field;
• Proven experience in customer-facing roles, preferably in customer success, account management, or onboarding.
• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
• Strong interpersonal skills and ability to build rapport with customers and internal stakeholders.
• Detail-oriented with excellent organizational and time management skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Familiarity with CRM software (e.g.FreshSales) is a plus.
• Passion for customer success and commitment to delivering exceptional service.

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